Renting out a property comes with shared responsibilities between landlords and tenants. While landlords are responsible for major repairs and compliance with Healthy Homes Standards, tenants also have obligations to maintain the property’s cleanliness and report issues promptly.
In this blog, we’ll outline tenant responsibilities, clarify the difference between wear and tear vs. negligence, and provide insights based on New Zealand’s Residential Tenancies Act (RTA).
Tenant Responsibilities Under the Residential Tenancies Act (RTA)
The Residential Tenancies Act 1986 in New Zealand sets clear expectations for tenants. Key responsibilities include:
1. Keeping the Property Clean 🧹
Tenants must:
- Maintain the property in a reasonable state of cleanliness during the tenancy.
- Clean regularly, including kitchens, bathrooms, and outdoor areas like patios.
- Dispose of rubbish properly to avoid attracting pests.
Tip for Landlords: Conduct quarterly inspections to ensure the property is well-maintained and address concerns early.
2. Reporting Maintenance Issues Promptly 📞
Tenants are required to:
- Inform landlords immediately about damages or maintenance issues, such as leaks, faulty appliances, or broken fixtures.
- Avoid delaying repairs, as negligence can lead to larger problems and costs.
Example: Failing to report a leaking tap could lead to water damage, which may make tenants liable for additional repair costs.
3. Avoiding Damage to the Property 🔨
Tenants must:
- Avoid intentional or careless damage to the property.
- Be responsible for damage caused by guests or visitors.
- Seek permission before making alterations, such as installing shelves or painting walls.
Tip for Landlords: Include specific rules in the tenancy agreement to address potential concerns about alterations.
4. Lawns and Gardens 🌿
If agreed in the tenancy agreement, tenants may be required to:
- Mow lawns and trim hedges.
- Keep gardens tidy and free of weeds.
- Avoid damaging plants, shrubs, or outdoor features.
Note: Major tree pruning or landscaping remains the landlord’s responsibility.
5. Returning the Property in Good Condition 🏠
At the end of the tenancy, tenants must:
- Return the property in reasonably clean condition.
- Remove all rubbish and personal belongings.
- Repair any intentional damages caused during their stay.
What About Wear and Tear vs. Damage?
One of the most common disputes between landlords and tenants is determining whether property issues result from normal wear and tear or damage.
Wear and Tear (Landlord’s Responsibility):
- Gradual deterioration due to everyday use.
- Examples:
- Faded carpet or minor scuffs on walls.
- Loose hinges on cupboard doors.
Damage (Tenant’s Responsibility):
- Caused by negligence, carelessness, or accidents.
- Examples:
- Broken windows.
- Burns or stains on carpets.
- Holes in walls caused by nails or hooks.
Pro Tip: Document the property’s condition at the start and end of the tenancy using an inspection checklist and photos to reduce disputes.
How Landlords Can Set Clear Expectations
- Include Specific Terms in the Tenancy Agreement ✍️
Clearly outline tenant responsibilities, including cleaning, garden maintenance, and reporting requirements. - Provide a Welcome Booklet 📘
Share cleaning tips, appliance manuals, and emergency contact numbers to help tenants look after the property. - Conduct Regular Inspections 🔍
Schedule quarterly inspections as allowed by law to check the property’s condition and address maintenance needs early. - Encourage Open Communication 💬
Make it easy for tenants to report issues via email, phone, or online maintenance requests.
How NG Property Management Can Help
At NG Property Management, we make it easy for landlords to manage tenant responsibilities effectively. Here’s what we offer:
- Detailed Tenancy Agreements: We set clear expectations to prevent misunderstandings.
- Routine Inspections: Regular property checks ensure compliance and maintenance needs are addressed promptly.
- Responsive Support: We handle tenant queries and maintenance issues, saving landlords time and stress.
Key Takeaways
- Tenants are responsible for cleanliness, minor maintenance, and reporting issues promptly under the Residential Tenancies Act.
- Wear and tear is the landlord’s responsibility, but tenants must repair intentional or careless damage.
- Clear agreements and regular inspections help maintain property standards and prevent disputes.
Whether you’re a landlord or tenant, understanding these responsibilities is key to a successful rental experience. For professional property management that simplifies compliance, contact NG Property Management today!
Disclaimer: This blog provides general information and should not be considered legal advice. Please consult a professional for specific tenancy-related concerns.
